These Payment Processing Terms (“Payment Terms”) describe how authorization, capture, settlement, fees, refunds, and disputes operate for transactions processed through the Veyra platform. They supplement the Merchant Services Agreement and the Terms of Service. In the event of any conflict between these Payment Terms and the Merchant Services Agreement with respect to processing, these Payment Terms control.
1. Veyra's role and processing dependencies
Veyra operates as a payments orchestration platform. We coordinate onboarding, risk monitoring, dispute support, settlement reporting, and merchant tooling. Card processing itself is performed by licensed acquiring partners and third-party processors operating under their own card-network registrations and sponsor-bank agreements. Tokenization and vaulting of card data may be performed by a PCI DSS Level 1 tokenization provider where applicable. Veyra does not store raw card primary account numbers (PANs).
Your transactions are subject to: (a) the operating rules of the card networks (including Visa, Mastercard, American Express, Discover, and equivalent networks); (b) the underwriting and risk requirements of our acquiring partners, processors, and sponsor banks; (c) applicable law and regulatory direction; (d) the customer's issuing-bank decisioning; and (e) Veyra's risk, compliance, and fraud controls.
2. Authorization and capture
A successful authorization confirms the issuing bank has placed a hold on the cardholder's available funds; it does not guarantee settlement or freedom from dispute. Authorizations may be declined for any reason permitted by network rules, including risk decisioning by the issuer, the network, our processor, or Veyra. Capture (the conversion of an authorization to a settled transaction) occurs according to the integration mode configured on your account (typically immediate capture). Captures must be completed within network-prescribed deadlines.
3. Declines and re-attempts
Veyramay at any time decline, hold, or refer a transaction for additional review. You will not artificially re-attempt declined transactions in a manner that violates network rules, including Visa's and Mastercard's transaction-attempt limitations or any anti-card-testing policies. Automated retry behavior is configured by Veyrabased on the merchant's risk tier and may be disabled, modified, or restricted at any time without notice.
4. Strong customer authentication and 3-D Secure
Where required by law, network rule, issuer mandate, or risk decisioning, Veyra will route transactions through 3-D Secure or equivalent cardholder-authentication flows. Authentication results may be returned to the issuer, used in risk scoring, and recorded in your transaction history. You will not be able to disable authentication on a per-transaction basis where it is required by the network or by our risk engine.
5. Fraud, risk, and abuse controls
Veyra operates layered fraud and risk controls, including network-issued decisioning signals, third-party fraud-scoring partners, behavioral fingerprinting, cross-merchant abuse signals (including card-fingerprint and disputed-cardholder blacklists), velocity rules, IP and device reputation, and Acceptable Use enforcement. Transactions may be blocked or held for review based on these controls. Decisions are operator-tunable and may change at any time; we do not disclose the precise mechanism, weighting, or thresholds.
6. Holds, reserves, and delayed payouts
Settlement of authorized transactions is conditional. Veyra may delay, hold, offset, or reverse settlement to manage risk and to satisfy obligations under network rules, acquirer agreements, applicable law, or this Agreement. Specific triggers, durations, and release conditions are described in our Risk, Holds & Reserve Policy. Hold amounts will not accrue interest in favor of the merchant unless required by applicable law.
7. Fees and settlement
Fees applicable to your account — including processing discount rates, transaction fees, monthly platform fees, chargeback fees, reserve percentages, settlement timing, and any minimum monthly volume — are set forth in your order form, pricing schedule, or written communication from Veyra. Pass-through items (network assessments, interchange, gateway fees, dispute fines, BIN-attribute fees, FX conversion fees, sponsor-bank fees) may be itemized or aggregated and are not capped by these Payment Terms or the Merchant Services Agreement. Veyra may change fees and settlement timing in accordance with the Merchant Services Agreement.
8. Refunds and reversals
Refunds and reversals are subject to operational, risk, and regulatory limits. Veyramay decline, delay, or condition any refund or reversal, including where: the original transaction has not yet settled; available settlement is insufficient; the merchant's reserve, holds, or chargeback rate is elevated; the refund would create operational or compliance risk; or the refund is associated with a closed account. Refund timing depends on the issuer and the network and is not guaranteed by Veyra. Customers should consult the merchant's refund policy and the issuer for refund posting timing. See our Refund & Dispute Policy.
9. Chargebacks and disputes
Chargebacks, customer disputes, and related representment proceedings are governed by the rules of the relevant card network and by our Refund & Dispute Policy. You are responsible for all chargeback losses, network fines and assessments, and dispute-handling fees associated with transactions on your account, regardless of legal theory.
10. Currencies, FX, and cross-border
Veyra may convert transactions between currencies using rates and fees set by our processors and sponsor banks. Cross-border transactions may be subject to additional fees, network requirements, and FX risk. We do not guarantee any specific FX rate or timing.
11. Customer disclosures and statement descriptor
Your statement descriptor, customer-facing brand, refund policy, contact email, and product or service descriptions must accurately identify your business and the goods or services purchased. Veyra may require modifications for risk, network, or compliance reasons.
12. Test mode and live mode
Veyra may make available test-mode access for merchants in onboarding or development. Test-mode transactions are non-binding, do not settle to a merchant bank account, and may be reset, capped, or removed at any time. Live-mode access is granted only after underwriting, document review, and Veyra approval; prior approval does not guarantee continued live-mode access.
13. Routing and platform changes
Veyra may change processors, gateways, sponsor banks, settlement currencies, descriptor structures, capture engines, tokenization providers, or other technical configuration at any time for reasons including risk, availability, pricing, or regulatory direction. We will use commercially reasonable efforts to minimize merchant impact and to provide notice where appropriate.
14. No guarantee of approval, settlement, or uninterrupted processing
Nothing in these Payment Terms guarantees that any acquirer, processor, sponsor bank, or network will approve your account, that any individual transaction will be authorized or settled, or that the platform will be available without interruption. To the fullest extent permitted by law, Veyra disclaims any such guarantees and our liability is limited as set forth in the Merchant Services Agreement and the Terms of Service.
15. Network rules and changes in law
We may modify these Payment Terms, your processing configuration, or your fee schedule immediately and without prior notice to comply with card-network rule changes, sponsor bank or acquirer directives, applicable law, or regulatory direction. Continued processing after such modification constitutes acceptance.
16. Contact
Questions about these Payment Terms:
VeyraGate LLC
compliance@veyragate.com
Version 2026.05.13. Operator-authored draft pending external legal review.