In plain English:these Payment Processing Terms cover what happens between your customer's card swipe and the money landing in your bank — including the fees, the way fees can change, the way settlements can be held, and the way card networks and partner banks can claim back fees long after a transaction looked final. Read alongside the Merchant Services Agreement.
These Payment Processing Terms (the “PAYMENT TERMS”) describe how authorization, capture, settlement, fees, refunds, and disputes operate for transactions processed through the Veyra platform. They supplement the Merchant Services Agreement and the Terms of Service. In the event of any conflict between these Payment Terms and the Merchant Services Agreement with respect to processing mechanics, these Payment Terms control; in the event of any conflict between these Payment Terms and the Merchant Services Agreement with respect to liability, the Merchant Services Agreement controls.
1. Veyra'S ROLE; PROCESSING DEPENDENCIES
1.1. Veyra operates as a payments orchestration platform. We coordinate onboarding, risk monitoring, dispute support, settlement reporting, and merchant tooling. Card processing itself is performed by licensed acquiring partners and third-party processors operating under their own card-network registrations and sponsor-bank agreements. Tokenization and vaulting of card data is performed by a PCI DSS Level 1 tokenization provider. Veyra does not store raw card primary account numbers (PANs).
1.2. Your transactions are subject to (a) the operating rules of the card networks (including Visa, Mastercard, American Express, Discover, and equivalent networks); (b) the underwriting and risk requirements of our acquiring partners, processors, sponsor banks, and tokenization providers; (c) applicable law and regulatory direction; (d) the customer's issuing-bank decisioning; and (e) Veyra's own risk, compliance, and fraud controls. Every transaction is conditional on each of these inputs, and any of them may decline, hold, reverse, or claw back at any time.
2. AUTHORIZATION AND CAPTURE
2.1. A successful authorization confirms the issuing bank has placed a hold on the cardholder's available funds; it does not guarantee settlement or freedom from dispute. Authorizations may be declined for any reason permitted by network rules, including risk decisioning by the issuer, the network, our processor, our acquiring partner, or Veyra.
2.2. Capture (the conversion of an authorization to a settled transaction) occurs according to the integration mode configured on your account (typically immediate capture). Captures must be completed within network-prescribed deadlines; the deadline applies to you, not to Veyra.
3. DECLINES AND RE-ATTEMPTS
Veyramay at any time decline, hold, or refer a transaction for additional review. You will not artificially re-attempt declined transactions in a manner that violates network rules, including Visa's and Mastercard's transaction- attempt limitations or any anti-card-testing policy. Automated retry behavior is configured by Veyra based on your tier and may be disabled, modified, or restricted at any time without notice. Any retry pattern Veyra judges to be card-testing or account-testing is grounds for immediate suspension and full indemnity under the Merchant Services Agreement.
4. STRONG CUSTOMER AUTHENTICATION AND 3-D SECURE
Where required by law, network rule, issuer mandate, or risk decisioning, Veyra will route transactions through 3-D Secure or equivalent cardholder-authentication flows. Authentication results may be returned to the issuer, used in risk scoring, and recorded in your transaction history. You will not be able to disable authentication on a per-transaction basis where it is required by network rule or by our risk engine.
5. FRAUD, RISK, AND ABUSE CONTROLS
5.1. Veyra operates layered fraud and risk controls, including network-issued decisioning signals, third-party fraud-scoring partners, behavioral fingerprinting, cross-merchant abuse signals (including card-fingerprint and disputed-cardholder blacklists), velocity rules, IP and device reputation, and Acceptable-Use enforcement.
5.2. Transactions may be blocked, held, refunded, or reversed based on these controls. Decisions are operator-tunable and may change at any time; we do not disclose the precise mechanism, weighting, or thresholds and we are under no obligation to do so. You will not seek discovery of risk-model internals in any proceeding except as ordered by a court of competent jurisdiction under a confidentiality regime acceptable to Veyra.
6. HOLDS, RESERVES, AND DELAYED PAYOUTS
6.1. Settlement of authorized transactions is conditional. Veyra may delay, hold, offset, reverse, or claw back settlement to manage risk and to satisfy obligations under network rules, acquirer agreements, partner-bank requirements, applicable law, or any provision of the Merchant Services Agreement.
6.2. Specific triggers, durations, and release conditions are described in the Risk, Holds & Reserve Policy and in the Merchant Services Agreement §7 (Reserves). Hold amounts will not accrue interest in favor of the merchant unless required by applicable law.
7. FEES AND SETTLEMENT
7.1. Fees applicable to your account — including processing discount rates, transaction fees, monthly platform fees, chargeback fees, refund fees, retrieval fees, arbitration fees, reserve percentages, settlement timing, payout currency, and any minimum monthly volume — are set forth in your order form, pricing schedule, or written communication from Veyra. Where the order form is silent on any item, the default Veyra fee schedule applies.
7.2. PASS-THROUGH ITEMS. One hundred percent (100%) of every network assessment, interchange charge, gateway fee, dispute fine, integrity fee, brand-protection fee, BIN-attribute fee, scheme fee, FX conversion fee, sponsor- bank fee, partner-bank fee, ACH-network fee, wire fee, and retrieval and arbitration cost is passed through to you in full, without Veyra margin and without Veyra cap, regardless of whether the item is itemized or aggregated on your invoice. These pass-through items are not capped by these Payment Terms or the Merchant Services Agreement.
7.3. RIGHT TO ADD NEW LINE ITEMS. Veyramay add a new pass-through line item on seven (7) days' notice. Continued processing after the notice period constitutes acceptance. Where a network, acquirer, partner bank, or regulator imposes a new fee with immediate effect, Veyra may pass it through immediately and without prior notice.
7.4. RETROACTIVE NETWORK REASSESSMENTS. Where a card network or partner bank retroactively assesses a fee or fine on past transactions, the retroactive amount is your responsibility and is recoverable from you under the Merchant Services Agreement §10 (Claw-Back) within the twenty-four (24)-month claw-back window.
7.5. Veyra may modify fees and settlement timing in accordance with the Merchant Services Agreement §17.
8. REFUNDS AND REVERSALS
8.1. Refunds and reversals are subject to operational, risk, and regulatory limits. Veyra may decline, delay, or condition any refund or reversal, including where (a) the original transaction has not yet settled; (b) available settlement is insufficient; (c) your reserve, holds, or chargeback rate is elevated; (d) the refund would create operational or compliance risk; (e) the refund is associated with a closed account or terminated merchant; or (f) the refund would, in Veyra's reasonable judgment, contribute to a fraud or money-laundering pattern.
8.2. Refund timing depends on the issuer and the network and is not guaranteed by Veyra. See the Refund & Dispute Policy.
8.3. REFUND PROCESSING FEE. Each refund incurs the refund fee described in the Merchant Services Agreement §8.5 and the Refund & Dispute Policy.
9. CHARGEBACKS AND DISPUTES
9.1. Chargebacks, customer disputes, and related representment proceedings are governed by the rules of the relevant card network and by our Refund & Dispute Policy. You are responsible for ALL chargeback losses, network fines and assessments, and dispute-handling fees associated with transactions on your account, regardless of legal theory and regardless of issuer or Veyra approval of the original transaction.
9.2. CHARGEBACK FEES. Each chargeback received on your account incurs a default fee of fifty U.S. dollars ($50.00), retained by Veyra even where the chargeback is ultimately won by you. Each retrieval request incurs a pass-through fee of two hundred fifty U.S. dollars ($250.00). Each arbitration or compliance case incurs a pass-through fee of two hundred fifty U.S. dollars ($250.00), plus any additional acquirer, network, or partner-imposed cost.
10. CURRENCIES, FX, AND CROSS-BORDER
Veyra may convert transactions between currencies using rates and fees set by our processors and sponsor banks. Cross-border transactions may be subject to additional fees, network requirements, and FX risk. We do not guarantee any specific FX rate or timing. FX margin imposed by our acquirer is passed through to you under §7.2.
11. CUSTOMER DISCLOSURES AND STATEMENT DESCRIPTOR
Your statement descriptor, customer-facing brand, refund policy, contact email, and product or service descriptions must accurately identify your business and the goods or services purchased. Veyra may require modifications for risk, network, or compliance reasons.
12. TEST MODE AND LIVE MODE
Veyra may make available test-mode access for merchants in onboarding or development. Test-mode transactions are non-binding, do not settle to a merchant bank account, and may be reset, capped, or removed at any time. Live-mode access is granted only after underwriting, document review, and Veyra approval; prior approval does not guarantee continued live-mode access and may be revoked at any time consistent with the Merchant Services Agreement §4 (Termination Triggers).
13. ROUTING AND PLATFORM CHANGES
Veyra may change processors, gateways, sponsor banks, settlement currencies, descriptor structures, capture engines, tokenization providers, or other technical configuration at any time for reasons including risk, availability, pricing, partner availability, or regulatory direction. We will use commercially reasonable efforts to minimize merchant impact and to provide notice where appropriate; no commitment is made as to specific notice windows for technical changes.
14. NO GUARANTEE OF APPROVAL, SETTLEMENT, OR UNINTERRUPTED PROCESSING
Nothing in these Payment Terms guarantees that any acquirer, processor, sponsor bank, or network will approve your account, that any individual transaction will be authorized or settled, that any individual transaction will remain free of dispute, or that the platform will be available without interruption. To the fullest extent permitted by law, Veyra disclaims any such guarantee. Veyra's liability is limited as set forth in the Merchant Services Agreement §12.
15. NETWORK-RULE AND LAW CHANGES — IMMEDIATE EFFECT
We may modify these Payment Terms, your processing configuration, or your fee schedule immediately and without prior notice to comply with card-network rule changes, sponsor-bank or acquirer directives, applicable law, or regulatory direction. Continued processing after such modification constitutes acceptance.
16. INTEGRITY OF SUBMISSION
Every transaction you submit is your representation that the transaction is a bona fide sale, that the cardholder is an authorized user of the payment instrument, that you have delivered or will deliver the underlying goods or services, that the product description in the cardholder's purchase environment accurately describes what is being sold, and that the statement descriptor accurately reflects your business. Submission of any transaction in violation of these representations is grounds for full refund, claw-back, chargeback fee retention, indemnity, and termination.
17. CONTACT
Questions about these Payment Terms:
Josh Petro LLC
risk@veyragate.com
Version 2026.05.23. Effective 2026-05-23.